Refund Policy

Refund Policy
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Payment Returns

  • Online orders are accepted via following payment modes:
  • Visa & MasterCard
  • Credit Cards from selected banks in India.
  • American Express Credit Cards via VBV/MSC (secure code)
  • Debit Cards using a secure 3-digit CVV (given on the back of the card)

NOTE: While making an online transaction for the purchased product using a Visa or MasterCard, you have to submit your 16-digit Credit Card number, Card Expiry date & a 3-digit CVV number (printed on the back of the card).

  • The Credit Card transaction will appear on your bank statement
  • In case of amount deduction from your account for the purchased product, if you fail to receive a confirmation from our end, make sure to reach out to our customer support team & provide them with the following details:
  • Transaction Reference Number
  • Emount debited with your registered Email ID
  • Date & time of transaction

Cancellation Policy

  • Dispatched orders are non-refundable. (Even if you change your mind after placing the order)
  • Vouchers can be used only once & will be treated as utilized. (Even after order-cancellation)
  • Vouchers redeemed for an order need not be returned (They will expire if not utilized within 6 months of purchase)
  • Refunds are initiated, once we receive the returned goods (Goods have to be perfect condition, fully packed & and postage costs have to be incurred from your side)

Refund and Return Policy

  • Step 1 – Raise a return/ replacement request within 3 days from the date of delivery, if you’ve received wrong or expired product(s).
    Please raise a request here with order and contact details -
    https://orgatre.com/pages/contact
    In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.
  • Step 2 – Give us 2 working days to review your return request.
  • Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
  • Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges.
  • Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
  • Refunds are processed through bank transfers and take up to 5-7 business days.
  • Prepaid orders are credited back to your account within 10 business days of refund initiation & take an additional 7-10 days to be reflected in your account balance.

A NOTE FOR OUR VALUED CUSTOMERS

  • For a smooth user experience, we go to great lengths. However, when necessary, we must enforce our policies for the sake of our customers'.
  • We have noticed that although a vast majority of our customers have genuine concerns, some abuse our liberal return and exchange policies.
  • These accounts typically return items, choose not to accept shipments or demand cashback for issues that we are not responsible for. As regular customers are deprived of the opportunity to purchase these products themselves, our customer care support team reserves the right to assess, judge and then take action at their discretion.

Impairment & Damages

  • We always take the utmost care and accountability when shipping our products to you.
  • Once your package has been screened, it goes through an extensive quality check so that we deliver the best to you.
  • However, if you have received partial, void or damaged items while ordering through our website directly, feel free to contact our customer service within 24 hours of receiving the package.
  • Please keep a note of the following.
  • Do not use the products.
  • Take proper snapshots of the products
  • Keep the invoice copy with you.

Change of Packaging

  • We have implemented a new packaging policy. From now on, you may receive our products without its outer box made with paper.
  • This reduced packaging will not impact the authenticity or efficacy of the products.
  • Our new policy is one step closer towards a greener future.

Thank you for being a part of our novel approach towards environment conservation...!!

For any queries feel free to reach out to our customer care team at info@orgatre.com

We are happy to assist & resolve your concerns…!!